2 year warranty terms and conditions

2 Year Warranty 

1. Warranty Coverage:

This warranty covers defects in materials and workmanship under normal use for a period of two (2) years from the date of purchase.

2. Eligibility:

To be eligible for warranty service, the product must be purchased directly from our online store or an authorized retailer. Proof of purchase, such as a receipt or order confirmation, is required to validate the warranty.

3. What Is Not Covered:

This warranty does not cover:

Damage due to misuse (including not following displayed washing instructions) or accidents.

Unauthorized repairs or modifications.

Normal wear and tear or aging.

4. Warranty Claims:

To initiate a warranty claim, the customer must:

Contact us through our contact form within the warranty period.

Provide proof of purchase and a description of the defect with photographs.

Follow any additional instructions provided by our support team.

5. Remedies:

Upon validation of a warranty claim, we will, at our discretion, replace the product or product element with a new item.

6. Return Shipping Costs:

The customer is responsible for any return shipping costs associated with warranty claims, unless otherwise specified in writing by our customer experience team.

7. Limitation of Liability:

The warranty is limited to the original purchaser and is non-transferable. Our liability under this warranty shall be limited to the replacement or refund of the product, with no additional liability for any direct, incidental, or consequential damages.

8. Governing Law:

These terms and conditions are governed by the laws of [Your Country/Region]. Any disputes arising under or in connection with this warranty shall be subject to the exclusive jurisdiction of the courts located in [Your Jurisdiction].

9. Modifications:

We reserve the right to amend these warranty terms and conditions at any time. Any changes will be communicated through our website or via email notification to our customers.

10. Contact Information:

For any questions regarding the warranty or to submit a claim, please do so by using our contact form.

By purchasing our product, you acknowledge that you have read, understood, and agree to these terms and conditions.