All orders placed through our Canadian website are shipped from warehouses located in Ontario or British Columbia. Orders placed before 11am EST are usually dispatched within 1 business day, Monday to Friday. If your order contains multiple items these may be dispatched separately. 

Please allow 1-2 business days for your order to be processed. If your order hasn’t been dispatched within this timeframe, please check your order confirmation email for any delays affecting the dispatch date of your order.

The delivery timeframes listed below are estimates calculated from the date of dispatch. 

Zone 1 - Ontario & British Columbia 
Standard Delivery - $3.99 CAD (2-7 working days)
Priority Delivery - $9.99 CAD (2-4 working days)

Zone 2 - Alberta, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec & Saskatchewan
Standard Delivery - $5.99 CAD (2-7 working days)
Priority Delivery - $14.99 CAD (2-4 working days)

Zone 3 - Yukon, Nunavut, North West Territories 
Standard Delivery - $7.99 CAD (2-7 working days)
Priority Delivery - $19.99 CAD (2-4 working days)

We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us. Please allow extra delivery time for orders placed during busy periods.

If your order hasn’t arrived please:

Check your delivery address was entered correctly, please contact us if there are any errors.

Check the delivery timeframe for your shipping method; if this timeframe has passed, please wait an additional 24 hours for any deliveries to be completed.

Check with your neighbours to confirm whether they have accepted your parcel.
If you have completed these steps and you have still not received your order, please contact us and we will be happy to help you out.

Please note - If your order contains multiple items or a bundle, these may be dispatched in multiple shipments, arriving separately. Please allow until the end of your estimated shipping timeframe for all parts of your order to arrive.

You can return your order within 100 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To begin your return, please fill out our contact form with a note of your order number, the products you wish to return and your reason for returning. Our customer service team will provide you with instructions to complete your return.

Please note that we currently do not offer free returns in our CA store, and the cost of return shipping is the responsibility of the customer. When posting your return, we advise customers to use a tracked service where possible and retain proof of postage.