Delivery

We offer FREE DELIVERY on all our Canadian orders! 

Orders placed before 3pm CST are usually dispatched 1 business day after the order has been placed. (Business days are Monday - Friday). If your order contains multiple items these may be dispatched separately. 

Estimated delivery time is 2-6 business days.  

We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us.

Shipping and Tracking

We usually ship all orders via UPS however we may use other carriers if this is more efficient. We’ll confirm the shipping method once your order has been dispatched from our Canadian warehouse.

We’ll also send you an email with your shipment information and tracking (where available) after your order has been dispatched.

PO Boxes
Unfortunately we are unable to deliver to PO boxes. Please use an alternative shipping address when placing your order.

Order Not Received

If your order hasn’t arrived with you as expected please:

  • Check your delivery address was entered correctly. Contact us if there are any errors. 
  • Check the delivery timeframe, if you have reached the estimated delivery date, please wait an additional 24 hours for any deliveries to be completed.
  • Check with your neighbours to confirm whether they have accepted your parcel for you.
  • If you have completed these steps and you have still not received your order, please contact us at hello@trtltravel.com and we would be delighted to assist.